If you don’t have the internet at home you can use our self service terminals. Australian Capital Territory Government COVID-19.Your state or territory government website will have the latest information: If you can’t do your business online, you can call us.Ĭheck local COVID-19 restrictions about wearing a face mask and check in requirements before you enter our service centres. You can do most of your Centrelink, Medicare or Child Support business with us online through myGov. In a lockdown area only visit us if it’s essential. This will let us help customers with more complex enquiries. If you can do your business using our self service options, we may ask you to do this from somewhere else. In line with the health advice we limit the number of staff and customers inside our service centres. Some service centres are also currently not booking appointments. COVID-19 Restrictionsĭue to COVID-19, service centres may be closed or open at different times. We can help veterans and their families at our services centres. Visiting a service centreįor Centrelink services, you can call ahead to book an appointment at a service centre. You don’t need to visit a service centre or call us to do any of these. link your Centrelink online account to myGov.get a Centrelink Reference Number (CRN).You can now do all of these things online through myGov: Read more about payments and services during COVID-19. We’re experiencing a high demand for our services due to Coronavirus (COVID-19). If you’re affected by restrictions or in self isolation, you can do most of your Centrelink, Medicare and Child Support business with us online or by phone self service.